Cancellation & Refund Policy

Due to the digital format Product of Embroidery Designs, when a product is returned the customer retains the product and, in many cases, the customer has received a benefit from the product before the return. In such cases, Sai Thread Arts reserves the right to cancel and refund on case to case basis.

In most cases, we are not providing a refund to customers as the digital product is there. If the customer has lost internet connection one or two times or it may be any other technical issue after purchasing designs. Customer can re download that designs from download history (my account > Downloads).

Cancellation and Refund Policy for Single design Purchase.

Sai Thread Arts has every incentive to keep customers happy by providing quality products and services. We will cancel order and refund amount in such a case where quality of design is not good and customer will give valid proof for that and our support team will not able to provide solution for that then we will cancel that order and refund your money back.

Cancellation and refund policy for subscription plan.

You can cancel your plan within 24 Hours after purchase and amount will refund only if you have not download any design in 24 hours. After 24 hours Subscription plan will not cancel in any condition.

Subscription plan is not transferable to any person.