Digital and Physical Product Delivery Policy

1. Order Processing:

  • Orders for digital products will be processed immediately upon successful payment.
  • Customers will receive an order confirmation email with details of their purchase and download link.
  • Upon successful completion of the purchase of physical product, customers will receive an order confirmation email at the email address provided during the checkout process.

2. Delivery Method:

  • Digital products will be delivered electronically through a secure and automated process.
  • Upon completion of the purchase, customers will receive an email containing download links or access instructions.
  • Customers will receive an email confirmation immediately after the purchase, containing details of their order and information on how to access the digital product.

3. Delivery Timeframe:

  • Physical Products:
    • Standard shipping typically takes 3 to 8 days approx based on courier services for domestic orders and 15~20 business days for international orders.
    • Expedited shipping options are available for faster delivery.
    • Delivery times may vary based on the shipping destination and the chosen shipping method.
  • Digital Products:
    • Digital products will be delivered instantly or within a specified timeframe mentioned during the checkout process.
    • Delays, if any, will be communicated to customers promptly.

4. Download and Access Instructions:

  • Customers will find clear instructions on how to download or access the digital product in the delivery email.
  • Any additional information, such as installation guides or usage instructions, will be provided along with the product.

5. Shipping Methods:

  • For physical products, we offer various shipping methods, including standard and expedited options.
  • Digital products will be delivered electronically, and customers will receive download links or access instructions via email.

6. Shipping Costs:

  • Shipping costs for physical products will be calculated based on the selected shipping method, destination, and the weight/dimensions of the items.
  • Shipping costs will be clearly displayed during the checkout process for customers to review before finalizing their purchase.
  • The calculated shipping cost will be displayed during the checkout process before finalizing the purchase.
  • Shipping costs may include components such as packaging materials, handling fees, and fees charged by our shipping partners.
  • For any inquiries related to shipping costs or to obtain a shipping cost estimate before placing an order, please contact our customer support team at Phone : +91 99434 98971, Email: info@saithreadarts.com

7. Shipping Restrictions:

  • We currently ship to only INDIA.
  • Customers are responsible for providing accurate shipping information. We are not liable for delays or non-delivery due to inaccuracies in the provided address.

8. Tracking Information:

  • For physical product orders, customers will receive tracking information via email once the order has been shipped or  else can track through our website Tracking Order.
  • Digital product delivery will not include tracking information, as they are delivered electronically.
  • In most cases, digital products are delivered instantly. Customers should have immediate access to the download links or access credentials upon completing the purchase.
  • In case customers encounter any issues with accessing or downloading the digital product, our customer support team is available to assist.
  • Physical Product : Once your order is confirmed and processed, you will receive an order confirmation email at the email address provided during the checkout process. and You can track your shipment on the carrier’s website, or use any other specified tracking methods provided.

9. Shipping Partners:

  • We partner with reputable shipping carriers to ensure reliable and secure delivery of physical products.
  • Our primary domestic shipping partners include  DTDC, ST Courier, Delhivery and Xpressbees.
  • Customers are encouraged to review the shipping policies of our shipping partners for additional information about their services.

10. Undeliverable Packages:

  • In the event of an undeliverable package due to incorrect address information or other issues, our customer support team will reach out to the customer to resolve the matter.

11. Account Creation :

  • For products requiring account creation, customers will receive instructions on setting up their accounts, including any necessary login credentials.

12. Technical Support:

  • Technical support related to the download, installation, or use of the digital product will be available through Phone : +91 99434 98971, Email: info@saithreadarts.com
  • Response times for technical support inquiries will be our regular business hours (Monday to Friday, 9 AM to 5 PM).
  • If customers encounter any issues with the delivery process, our customer support team is available to assist.

13. Refund Policy:

  • Refunds for digital products will be considered based on more details refund policy,
  • Customers must contact Phone : +91 99434 98971, or Email: info@saithreadarts.com within 2 days of purchase to initiate a refund request.
  • Replacement requests will be processed after a thorough verification of the reported defects or issues with the digital product.

14. Updates and Replacements:

  • Updates will be made not available to customers and if need any additional changed or redesign cost during the specified
  • Requests for additional changes or redesigns beyond the standard product features may incur additional costs.

15. License and Usage Terms:

  • Customers are required to adhere to the specified license terms and conditions associated with the digital product.
  • Unauthorized distribution or sharing of digital products is strictly prohibited.

16. Communication:

  • Any changes to the delivery process or policy will be communicated to customers in advance.
  • Customers will receive status updates regarding the delivery process, including confirmation upon successful delivery.